FAQs

  • Where do I park?

    We are street level with ample and accessible parking around all sides of our building.

  • What do I wear?

    Wear whatever you are comfortable moving in. Typical yoga or athleisure clothes will be fine. Socks are optional.

  • What is appropriate footwear?

    It is your choice to wear socks or to be barefoot during your class, but please remove shoes upon entering the studio.

  • I want to join! How do I start?

    Unless you have prior experience using the equipment, we encourage you to take advantage of our Introductory package, available for all new clients. The package is three private 55-minute sessions with a certified instructor. Call us at the studio, 860-899-1515 or email us today to schedule your first session.

  • Will Pilates help with my chronic low back pain?

    Pilates was originally developed as a form of rehabilitation. Our instructors are certified and experienced in many chronic pain and degenerative conditions. With gentle and consistent practice, using the machines to support your body, Pilates can assist with alleviating your chronic pain issues. We recommend you begin with our Introductory package to have the guidance and support of an instructor one on one.

  • When I go to schedule a class, why is it asking me for payment when I have an active membership?

    More than likely you have used all of the available classes/sessions for the month and will need to either purchase a single class/session, or wait until a new month starts.

    Please note that each month starts on the start date of your membership, which is not always the same as the day your automatic payment is deducted from your account OR on the 1st of the month.

  • How do I use my free virtual mat classes?

    Your membership also includes 8 virtual mat classes a month. To attend these virtual classes or receive the recordings, log in to your Wellness Living account, go to the schedule, and register for the classes.

  • How do I schedule a private or semi-private session?

    You cannot schedule private or semi-private sessions online. You can email pilatesdefined@gmail.com to schedule a session or you can schedule a session when you are next in the studio. Optimally, after a session, your instructor will schedule your next session or two with you.

  • How does the waitlist work?

    When you join the waitlist for an upcoming class, it counts towards your monthly total for your group equipment membership as far as how many more classes you can sign up for in a 30-day period. However, if you do not end up being added to the class, the class will not get counted towards your monthly total and will be removed so you can book an additional class.

  • How Do I Update My Credit Card?

    1. Log in to your Wellness Living account.

    2. In the top menu, click My Profile.

    3. Click Billing.

    4. Under Saved Credit Cards, click ADD CREDIT CARD.

    5. Enter your credit card information and billing details in the appropriate fields.

    6. Select Set as default payment method to make this your default payment method.

    7. Click Save.

    *Please note, when no default payment method is selected and a client is automatically billed, the most recent credit card or ACH payment method saved to the client’s profile will be used by default.

  • What are the benefits of becoming a member?

    1. When you become a member you save money on your membership. It’s more cost-effective than buying individual sessions or group equipment classes.

    2. All memberships include 8 complimentary virtual mat classes a month–these classes are held on Saturday and Sunday mornings.

    3. Also, if you want to add on additional sessions or classes on top of your existing membership, you can email pilatesdefined@gmail.com to get 20% off one single class or session add-on per month.

  • How do I book a class in the Client Web App:

    If you are new to our studio, call us at 860.899.1515 or send us an email at pilatesdefined@gmail.com